Order Returns Policy
Brindles is committed to quality customer care. If you are not fully
satisfied with your purchase, we will gladly accept returns of packages
Brindles is committed to quality customer care. If you are not fully satisfied with your purchase, we will gladly accept returns of packages within 30 days for a credit to your original payment method, less any shipping charges.
No questions, no hassle! We want your pup's tail to keep on wagging.
Returns at Brindles are simple. Just be sure that:
The item is not opened, used, or expired.
The item is returned in its original packaging.
Where Do I ship my return?
Shipping instructions will be emailed upon submitting the return authorization request.
Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
We will only refund the original shipping cost/handling fees on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.